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Q: |
What are the system requirements to run Windows Doctor on my
computer? |
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A: |
Minimum
system configuration |
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800x600 screen resolution with 256 colors
30 MB free disk space
133 MHz Intel Pentium or AMD K5 processor
64 MB RAM
Recommended system configuration
1024x768
screen resolution with 16.7 million colors
50 MB free
disk space
128 MB RAM
Internet
access
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Q: |
The Trial Version of one of our products cannot be
downloaded completely |
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A: |
Download
problems may be caused by
unusual computer settings or a bad Internet connection to
our download servers |
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To ensure
that there are no problems with your computer's settings,
please do the following:
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Deactivate all Download Managers that may be installed
on your computer (e.g. GetRight, FlashGet, DAP, Go!Zilla).
Some of these download managers can cause problems when
Windows Doctor
tries to download installation files from our
server.
- If you
are an advanced user, check the Proxy Settings of your
Internet browser. If you have entered a proxy server
there to improve your Internet connection speed, try
to deactivate it before downloading Windows Doctor.
- Clear
Internet cache or Temporary Internet Files. In
Microsoft Internet Explorer, you can do it with the menu
command Tools -> Internet Options... Click
Delete Files in
the window that appears and wait until the deletion is
completed. Then close the Options window.
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If the
download still fails: |
- You
could try using a search engine to find other download
servers with e.g. "Windows Doctor Download". Download the
program from a site that you consider trustworthy (e.g. Download.com).
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Q: |
How to remove a previous version of Windows Doctor? |
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A: |
Older versions of Windows Doctor are not automatically
uninstalled during the installation of Windows Doctor 1.5.
Uninstall is not necessary, as no conflicts exist between versions.
If you would like to remove an older version
anyway, this can be easily done without causing problems.
For best results, use “Add/Remove Programs” in the Windows Control
Panel.
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Q: |
How to register the product? |
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A: |
The easiest way
to register the product is to place an order online with
your credit card. We accept VISA, MasterCard, Discover and
American Express. You can also order offline. We accept
checks/money orders in postal mails and purchase orders. All
transactions are 100% secure and safe.
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Q: |
I am a registered user. I lost the registration code. How can I
get it again? |
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A: |
We added a new
function of "Search for My License Key Code". You can find
it on the right side of our homepage. Enter the e-mail
address you used in making the purchase and we will do the
search for you!
If you still cannot find it, please email
support@windowsdoctor.com with your full name and address, we
will reissue you the license code.
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Q: |
How long does it take to get the license key code after the
payment? |
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A: |
We will issue
the license key code to you immediately after your payment is
successfully processed. It will appear on the screen
right after your payment web page. Meanwhile, we will send a
receipt with Order ID and license key code to your email
address too.
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Q: |
I bought a previous version of your product. Can I get the
new version for free? |
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A: |
You will get the
latest versions free of charge for up to one year after you make
the purchase. We will send each of all our qualified customers (who
made the purchase during the past year) a new license
key by email. However, for those who haven't received their key
codes in their email boxes, they can either search for the
codes on
our website using the new "Search for My License Key Code"
function (you can find it at the right side of our
homepage), or contact us at
support@windowsdoctor.com with your full name
and address for the reissuance of the license key.
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Q: |
How do I upgrade to the latest version if the version I bought
was
1.xx? |
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A: |
To upgrade
to the latest version, please download the latest trial
version from our website and install it, and enter the new
license key code we send you via email.
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Q: |
Why can't I find my license key code when I search for it in
my e-mail box? |
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A: |
It takes some
time to update our system with each new transaction. You can
find your license key code by "Search My License Key Code"
within around 48 hours after your purchase.
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Q: |
How do I install the full versions? How do I register the
software after my payment? |
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A: |
Please go to our
homepage, download the trial version of the software you
just bought and install it. After the
installation is complete, you will be brought to the first page
of the software. At this time you can click the Register button
at the lower-left corner, key in your license code, follow the
instructions and everything will be done in no time! Repeat
the procedure if you bought a license for multiple
computers.
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